1 Background
When it comes to the government affairs center, many people's first reaction is three words: annoying! Tired! Urgent! The following are the most common pain points reflected by the public:
Long waiting time: 5 minutes for work and 2 hours in line
A trip for nothing: enter the door and queue up to pick up the number. after waiting for an hour, he said that the materials were not fully prepared. come again next time.
The own goal incident: the window staff entered the contact number incorrectly and other reasons, resulting in the delay in the processing of the certificate.
Repeated submission of materials: a copy of the ID card is provided, which is still required to be repeated when handling other matters, and the existing information on the ID card such as name, gender, ID number, date of birth, etc. is also repeated between various forms each time.
The forms that need to be filled in are numerous and complex, comparable to the college entrance examination, and easy to fill in incorrectly.
➢ Breaking Legs in Multiple Departments
➢ Prove that "I am me"
Around the difficulties, pain points and blocking points of government affairs, the government desktop double-sided screen terminal solution has been launched, which can be effective.
To improve the efficiency of the government service hall and the satisfaction of the citizens, the common business, service guide, service appointment, progress inquiry, convenience service and other government affairs will be handled on the terminal, so as to solve the difficulties of blocking the masses.
The super counter self-service terminal is a device that uses dual-screen interactive technology to integrate and integrate special equipment such as computer, touch display, second-generation ID card reader, social security card reader, high-speed camera, two-dimensional code scanning, high-definition camera, slip printer, etc. It can display business processing information on one machine and two screens, electronically convert applicants and application materials, upload information and the requirements of window interactive functions. It is widely used in the guidance office of administrative service halls at all levels, one window or comprehensive business window, specialized business windows of various departments, community service stations, etc. to solve the problems of asymmetric information in service windows and messy intelligent equipment in window counters, and achieve higher service standards.