Brand side: Baidu
Award: 2022 Red Dot Award Products
Reporting Agency: One Point Design Consultation
Our service: award declaration | visual communication | booth construction | warehouse logistics

Relying on Baidu's leading AI technology, cloud services, big data and other advantages, Aifan IM provides an innovative solution for intelligent customer service system. The system design follows the people-oriented concept, combined with a series of tools such as input assistance, process optimization and AI assistant, so as to make the two-way communication between the customer service end and the consumer end simpler, more intelligent and safer. Users can realize seamless chat switching in multi-terminal multi-scene. Multimodal input methods and communication aids optimize the user's input process and experience. The intelligent Q & A assistant automatically processes each node in the communication process to reduce customer service communication costs. The AI assistant can analyze the user's emotions and give corresponding feedback, turning the patterned question-and-answer process into a more pleasant experience. In addition, the whole process of session quality inspection provides professional data security protection through tenant isolation, data encryption, day-level security scanning and other technologies, real-time monitoring and early warning of inferior content, protecting user privacy and data, and making communication safer.